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What return options do I have?
You have 2 options within 30 days of receiving your product:
- Exchange your product for a new one for free.(return shipping costs are at your charge)
- Return your product for free and get a refund.
Your product will always be refunded within 30 days of the order date.
You can indicate your choice in the online return form.
What's the status of my return?
You can see the status in your e-commerce account. As soon as we start processing your package, we'll send you a confirmation email.
It's possible that your product has arrived at our warehouse according to the Track & Trace information, but you haven't received a reception confirmation yet.
Don't worry, it can take up to 24 hours before we start processing your return.
What do I have to do to return my product?
1. Register your return via the online return form.
2. Prepare your product for the return trip:
- Pack the product well. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the deprecation is based on that.
- Ship the product in a box or another box that closes well.
3. After registering your return, you'll receive a confirmation email with a return number and shipping label. Print out the shipping label or write the freepost and return number on the outer box.
4. Send the package to us via a PostNL point in your area.
5. Sit back and keep an eye on the status via our e-commerce.